Service KPIs Source: ConnectWise PSA · Zabbix · Finance SQL
Open Tickets
142
▲ 8
SLA Compliance
96.4%
▲ 0.7pt
Avg Resolution
7.3h
▼ 0.9h
Monthly Rec. Rev.
$284K
▲ 3.1%
Devices Monitored
1,847
● 99.93%
Critical Alerts
6
▼ 3
Ticket Operations ConnectWise Manage / PSA
Ticket Volume & SLA Trendcreated vs resolved · monthly
Tickets by Boardby priority
Infrastructure Health Zabbix monitoring API
Alerts by Severity
Availability by Layer30-day %
Revenue by Service Linethis month
Top Clients Service + billing rollup
| Client | Open Tickets | Resolved (30d) | SLA | Avg Resolution | MRR |
|---|---|---|---|---|---|
| Northbridge Logistics | 34 | 211 | 98.1% | 5.8h | $61,400 |
| Harbour Health Group | 28 | 187 | 96.7% | 6.4h | $52,900 |
| Apex Manufacturing | 25 | 164 | 93.2% | 9.1h | $44,300 |
| Meridian Legal | 19 | 142 | 97.4% | 5.1h | $38,750 |
| Coastline Retail | 21 | 133 | 89.6% | 11.7h | $31,200 |
| Summit Education Trust | 15 | 98 | 95.9% | 7.0h | $27,600 |